Why Some Apologies Fall Flat

When United Airlines had a paying customer forcibly removed from a flight so one of its own crew members could fly in his place, the news and accompanying video went viral. How could a 69-year-old doctor returning from vacation end up bloodied and being dragged off the aircraft? Why did the airline wait until all of the passengers had boarded before trying to find room for their crew members? Couldn’t they plan ahead? And was race a factor in the mistreatment of Dr. Dao? Can you imagine a 69-year-old white doctor being similarly dragged off the plane?

The Pitfalls of Church-Speak and What to Say Instead

When United Airlines had a paying customer forcibly removed from a flight so one of its own crew members could fly in his place, the news and accompanying video went viral. How could a 69-year-old doctor returning from vacation end up bloodied and being dragged off the aircraft? Why did the airline wait until all of the passengers had boarded before trying to find room for their crew members? Couldn’t they plan ahead? And was race a factor in the mistreatment of Dr. Dao? Can you imagine a 69-year-old white doctor being similarly dragged off the plane?